• +254 726 222 002
  • +254 709 382 000/1
  • info@karenhospital.org

International Patients

Receiving medical care in another country can be difficult and stressful. At The Karen Hospital, we understand this and we are here to make your experience as smooth and comfortable as possible.

We take a team approach to your care and combine your medical needs and personal preferences into a holistic experience.

Our International Patients’ Desk will facilitate your coming to the hospital for treatment and your travel back home.

For more information, please reach us: –

+254 716 620 827 or +254 714 830 449| international.desk@karenhospital.org

Direct message us on our social media pages.

Before Travelling:

1. Confirm with your doctor that you are fit to travel.

2. Understand fully what procedure/treatment you will receive in our hospital and the expected follow-up.

3. Please note that in some cases the final decisions on your treatment plan may change after the Doctor meets and examines you in person. In such a case, the doctor may recommend a different treatment.

Appointment Scheduling

1. Know about us:
Kindly go to our website, we have provided you with information about the hospital doctors & services that we offer.

2. Enquire
Let us know how we can help. Complete the inquiry form (hyperlink). You will receive our response within 48 hours

3. Telephone/Online Consultation. The doctor may need:
Additional medical information
Discuss your medical treatment plan

Treatment Packages

The cost for the intended procedure/treatment is shared with the client and is subject to change.

Visa Assistance

The hospital provides assistance in handling and processing of all documents required for the travel.

Pick up and Drop off at the Airport

The hospital arranges transport facilities for pick up and drop off at the airport.

Hotel reservations, if needed

Hotel reservations are arranged for patients and their attendants as per their requirements and availability. Our staff will work with you to ensure that you get accommodation suited to your budget.

Important Documents:

1. Passport and visa for yourself and anyone you are traveling with.
2. Medical records like X-Rays, MRI's, Immunization records, and any other health records relevant to your treatment.
3. Credit cards, Debit Cards, and /or Cash.


The hospital accepts various modes of payments;

1. Direct Bank transfer: On request, we will provide the bank details.

2. Cash: All payments can be done by cash. In case of foreign currency, a Forex Bureau located nearby is available for currency change/ the International Patient Desk can assist with this.

3. Credit Card (Master Card/ Visa Card)

4. Insurance: insurance information is needed prior to admission to obtain treatment approval.

Follow up assistance

After discharge, the hospital provides follow-up assistance for future scheduling of appointments.

Thank you for choosing The Karen Hospital as your preferred healthcare provider.